Flight delays, cancellations the new norm: What you can do

People waiting for their bags at the airport

Lost baggage has also become a fairly standard experience for Aussie travellers of late. (Source: Getty)

For anyone who has , it will come as no surprise that in June, the Australian airline industry recorded its worst on-time performance figures in decades.

Only 61.9 per cent of domestic flights (Jetstar, Qantas, QantasLink, Rex Airlines, Virgin Australia and Virgin Australia Regional Airlines) arrived on time, according to a .

Flight cancellations have also become increasingly common, with Qantas cancelling around one in 12 flights, the most of any Australian airline.

As well as frequent flight delays and cancellations, travellers have come to expect queues, lost bags and long waits to reach help centres on the phone.

Ticket prices have also been surging, with data from travel search engine KAYAK finding the average return economy domestic flight in July was $409. This was a 24 per cent increase from May.

Some routes saw massive jumps from May to July, with flights from the Gold Coast to Melbourne increasing by around 96 per cent.

Australia’s airport chaos is not unique – airlines around the world have been struggling to meet surging demand as travel restrictions have lifted, with

London’s Heathrow Airport introduced a to keep the situation manageable during ongoing staff shortages.

My flight has been cancelled or delayed – can I get my money back?

Choice travel expert Jodi Bird said Australian airline consumers had fewer protections than other countries when it came to flight delays and cancellations.

In Europe, for example, airlines are bound by a regulated compensation scheme.

Under the scheme, once your flight has been delayed for three hours or more, you are entitled to compensation (depending on the situation, this might be meals while you wait, reimbursement or return flights).

But in Australia, travellers are basically

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5 Reasons Why Catching Flights Now Has Us Catching Feelings

We’re knee-deep in summer and some of us are anticipating our beach getaways and European excursions coming up within the next couple of weeks. All the major news outlets are telling us how hectic flights are at every major airport in the world. But you’ve put in your days at work and you’re getting pumped to hit that island destination anyway. Travel Noire wants to give you a heads up on what to expect once you arrive at your favorite airport. Here are five reasons why catching flights now has us catching feelings.

Pricing & Refunds

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Ever since the COVID-19 mandates have been lifted there’s been a spike in airline ticket prices. Unfortunately, the service isn’t reflective of what we’re paying for. Not to mention, refund policies have become stricter than those of the previous year. You can forget about asking for refunds when it comes to third-party sites such as Kayak or eDreams, and economy airlines such as Frontier and Spirit also have surcharges for last-minute ticket changes that make it cheaper to just buy a whole new ticket. Switching dates on your airline tickets come with astronomical fees, in many cases, it would be in your favor to click “YES” to insurance on your ticket purchases.

Airlines Enforcing “No Show” Policy

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Adobe Stock

Let’s say on your European excursion ending in Italy, you decide to stay a little longer on a stopover in Lisbon without notifying your airline, they will automatically cancel all of your tickets within that flight itinerary and you would need to purchase your connecting and returning flights all over again. Also, take into consideration you will not be eligible for a refund on any of the flights that were automatically canceled. Make sure to read the “Contract of Carriage” section in

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